Write to us directly
Please mention which iPhone and which iOS version you are using – it saves us a follow-up question.
Deleting your account and data
You delete your account directly in the app: Profile → Settings → Delete account.
The following is removed: account data, username, profile picture and bio, all training data and training plans, body weight data, following relationships and your entries in the activity feed. Complete deletion including backups happens within 30 days.
If you no longer have access to your account, write to us from the email address you registered with.
Connecting Apple Health
You set up the connection under Profile → Settings → Apple Health. iOS will then ask for permission for each data type individually.
If nothing is syncing, check in the iOS system settings under Privacy & Security → Health → fin whether the permissions are actually active. If permissions are revoked there later, syncing stops without further notice.
Importing sessions from other apps
If you recorded a session with another app – a run or a bike ride, say – it appears in your history view as a suggestion. Tap it to import it into your fin history. This never happens automatically.
After that it is an ordinary entry: visible only to you at first, shareable like any other workout, and deletable at any time.
Who can see my training?
By default nobody but you. For every single session you decide yourself whether it is visible only to you or to the people who follow you. You can change this at any time afterwards.
Reporting content or accounts
Using the menu on every profile and every post you can report and block. We review reports promptly. In cases of serious breaches we suspend accounts.
You can also reach us for this directly at support@fin-tracker.de.
My data is missing or duplicated
fin synchronises your data across all devices and merges conflicting versions rather than overwriting them. First check whether you are signed in with the same account on both devices.
If sessions are missing, write to us – please include the date and name of the workout.
Privacy requests
Access, rectification, erasure, data portability and withdrawal of consent: support@fin-tracker.de. We respond within one month. Details are in the privacy policy.
Reporting a bug or suggesting a feature
Both are welcome by email. For bugs it helps us to know: the device you used, the iOS version, what you did and what happened instead. A screenshot is worth its weight in gold.